Back-Office operations

Your next step?

Do you thrive on structure? Do you get energy from organizing every detail to perfection? And do you enjoy working alongside a driven, passionate team? If so, this is your chance to advance your career in the travel industry.

As a Back-Office Operations, you are the driving force behind our high-impact journeys. Supporting our operations, you ensure that everything runs seamlessly behind the scenes so our travelers can explore the world stress-free.

You will play a vital role in our daily travel operations, using your precision, ownership, and eye for detail to make a real impact on our overall customer experience. Does this sound like your next professional adventure?

About Voja Travel

We are Voja Travel, a fast-growing travel company that combines business growth with positive impact. The better we perform, the more we give back to our destinations and the local communities we partner with.

We collaborate with local partners across ten unique destinations, including Cape Verde, the Azores, Suriname, and Costa Rica. Together, we design journeys that offer extraordinary experiences for our travelers and meaningful benefits for local communities. Every trip creates local jobs, empowers local entrepreneurs, and supports sustainable development.

More than 80% of our clients rate us five stars, and many choose to travel with us again—not just for the unique journeys, but for the lasting connections we build. That’s also why we host exclusive events for our travel community.

About the Role

• Flight Management: You take full ownership of booking and double-checking both international and domestic flights, ensuring all flight details and passenger data are 100% accurate.

• Ferry Bookings: You arrange and verify ferry connections across various destinations, making sure schedules seamlessly align with the overall travel itinerary.

• Transport & Logistics: You arrange rental cars and local transportation, ensuring all bookings align perfectly with our clients' travel itineraries.

• Itinerary Management: You create, thoroughly review, and dispatch detailed travel itineraries to clients, keeping all data fully updated in our systems.

• Cross-Team Collaboration: You work closely with both our Dutch team and our local team in Cape Verde, as well as colleagues in Sales and Operations, to align details, double-check reservations, and proactively anticipate potential bottlenecks so every trip runs flawlessly.

• Problem Solving & Issue Handling: In the event of schedule changes, logistical challenges, or overbookings, you stay calm and act proactively. You handle unexpected situations and feedback professionally, swiftly implementing solutions to safeguard the client's travel experience.

• Continuous Process Improvement: Together with the team, you translate traveler feedback and operational insights into workflow and process improvements, helping us refine our operations every single day.

About You: Requirements

• Language Proficiency: You have professional fluency in English (both spoken and written). Since you will work closely with our Dutch team—and Portuguese is not widely spoken within the company—strong English communication skills are essential for seamless daily collaboration.

• Growth Mindset: You are eager to learn, adapt quickly, and take full ownership and responsibility for your work.

• Work Ethic & Precision: You are highly organized, structured, and accurate, with a keen eye for detail and high quality standards.

• Communication & Teamwork: You are a strong communicator who thrives in a collaborative, supportive team environment.

• Availability & Schedule: You are available to work full-time (40 hours per week). This includes working on Saturdays on a rotational basis; when you work on a Saturday, you will receive Monday off in return.

What We Offer (salaris vragen bij joshua want ik weet niet wat hij hiermee wil)

• Competitive Compensation: Details regarding base salary and benefits will be aligned and shared during the application process.

• Impactful Work: Be part of a fast-growing travel scale-up where sustainable tourism and positive local impact are central to everything we do.

• International Environment: Work closely with cross-cultural teams across Europe and Cape Verde.

• Growth & Autonomy: Plenty of space, trust, and responsibility to develop your professional skills and grow alongside the company.

Culture & Atmosphere at Voja

We believe in being transparent about who we are so you can decide if Voja is the right fit for you. At Voja, we are pragmatically idealistic, and we were recognized by the Financieel Dagblad as one of the 100 fastest-growing companies in the Netherlands. Achieving this requires a healthy culture, total commitment, and dedicated colleagues.

We believe in travel with an impact, and we back up our mission with action. You will work in a warm, trusting environment where psychological safety forms the foundation for collaborating with colleagues and management. However, that warmth goes hand-in-hand with a clear focus on our mission, targets, and results.

People with a "yes, we can" mindset feel right at home here: doers who take initiative, accept ownership, and aim to learn every single day. You are naturally curious, communicate openly and constructively, and think in solutions. You enjoy going the extra mile—both for your work and your personal development.

Make an Impact and Keep Growing!

At Voja, you will be given the trust and autonomy to work independently while being an integral part of a close-knit, ambitious team that succeeds together.

If you want to commit to an organization where you can actively contribute to sustainable tourism and grow professionally, Voja is the place for you. Together, we aim for sustainable growth.